These general conditions of sale were concluded between, on the one hand, the "Forte et Jolie", SARL company, with a capital of 1 000 € whose head office is located at 249, Rue Maréchal Leclerc - 97400 Saint Denis – Reunion Island, registered in the Trade and Companies Register of Saint Denis, Reunion under the number RCS SAINT DENIS 505 051 953 - Management N° 2008 A 690, hereinafter called "FORTE ET JOLIE" and, on the other hand, any natural person or legal entity wishing to make a purchase on the website, hereinafter referred to as "Buyer".

The parties agree that it is impossible to buy goods without accepting the general conditions of sale below. Any purchase implies acceptance without restriction or reservation of these General Conditions of Sale.

The parties agree that these general conditions of sale exclusively govern their relationship. The “FORTE ET JOLIE” company reserves the right to modify the general conditions of sale, which will be applicable as soon as they are put online. The website is intended for personal use only.

The "FORTE ET JOLIE" company undertakes to comply with the provisions of the Consumer Code relating to Distance Selling.


These General Conditions of Sale aim to define the terms of sale between the "FORTE ET JOLIE" company and "the Buyer" (via the website), from the placing of orders to After-Sales Services, through payment and delivery.


These General Conditions of Sale govern the products appearing on the website. Each product is accompanied by a brief description, information concerning the size as well as the sale price (excluding shipping costs).

The site has implemented every means to offer you a very faithful photographic presentation of the product but cannot assure you of an exact similarity, especially for the tones of colour.

These products are on offer while stocks last.

The products purchased on the site cannot be resold commercially.

Regarding washing instructions for washing products, we recommend that you wash all printed products inside out and individually. You are advised to wash similar colours together, do the first wash by hand and check the care instructions label sewn on the inside of each item.


Before any first order, the buyer must follow the account creation procedure indicated on the site.

Any registration is done for an individual user who is not authorized to share his or her contact details (username, password) with any other person or with several users. You are responsible for keeping the assigned or chosen password secret.

All registrations will be subject to computer processing. Referencing of personal data is compulsory for taking into account requests and orders. By providing your contact details, you can receive order confirmation but also information and sales offers concerning our site.

In accordance with the data protection act of January 6, 1978, the user has the right of access, rectification and opposition to information concerning him or her by email - - or by mail 249 - Rue du Maréchal Leclerc, 97400, Saint Denis, Reunion - mentioning his or her details (surname, first name, address etc.).


The "FORTE ET JOLIE" company will not be held responsible if, for any reason, the website is unavailable regardless of the time or duration.
We guarantee neither the availability nor the performance nor the accessibility of the site.
For maintenance reasons, the site may be temporarily unavailable or suspended.


The Buyer can place an online order at any time on the website The "FORTE ET JOLIE" company undertakes to honour any order for as long as stocks last. Otherwise, it will inform "the Buyer".

* Orrder procedure :
- Select articles and add to the basket
- Confirm the basket
- Accept General Conditions of Sale
- Give your delivery address
- Enter your billing address (if different from the delivery address)
- Choose your delivery method
- Confirm your order after viewing the details and final price display
- Make the payment by completing the requested information and then confirm

The contract will be concluded when the "Buyer" confirms the payment for his or her order and will be considered firm and final after receipt of payment. A confirmation email will then be sent to the buyer.

In certain cases (incorrect address, missing data or other problems concerning the user's account), "FORTE ET JOLIE" reserves the right to suspend the order until the situation is restored and the problem resolved. Should we encounter difficulties in contacting the buyer, we will cancel the order.

In the case of unavailability of a product after validation of the order, an email will notify the buyer. The cancellation of the order of this product and its refund will then be made considering, however, that the rest of the order remains firm and final.

For all information, the user must contact the company via the email indicated on the site.

Any order implies acceptance of the price and description of the articles. The "FORTE ET JOLIE" company remains the owner of the articles until full payment of the order, which is to say until the receipt of the price of the order by FORTE ET JOLIE.

The "FORTE ET JOLIE" company reserves the right to refuse or cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. It also reserves the right to cancel any order or delivery in the event of non-payment, in the event of a payment incident or fraud.

In order to combat fraudulent use on the internet, the information concerning your order may be subject to verification by the competent authorities.

The "FORTE ET JOLIE" company reserves the right to modify shipping costs according to the variation and change in the prices of La Poste and the various service providers.

Anyone wishing to buy on the site must follow a registration procedure in order to validate their basket and make all types of secure payments offered.

If one or more items are unavailable, the “FORTE ET JOLIE” company undertakes to reimburse “the Buyer” at the latest within 30 days of the payment of the amounts paid, which will automatically lead to cancellation of the order.

For any question relating to order tracking, the Buyer must consult his or her customer account on the website.


"The Buyer" can choose the following means of payment :
- by Credit Card (Visa, MasterCard, Carte Bleue, e-carte bleue)
- by Paypal

All orders are payable in Euros. No payments can be considered as a deposit or down payment. Payment for an order corresponding to the calculation defined on the site must be made in full by the buyer when ordering online

For out of stock products, the debit will only be made to the amount of the products actually sent

Any "credit online" is registered, for single use and has a maximum validity of three months from the date of issue.

Unfortunately, we cannot accept payment by cheque, bank transfer or cash.


The prices listed on the website are in "Euros", "Excluding Value Added Tax" and "Excluding shipping costs".

The prices take into account the VAT applicable on the day of the order. If one or more taxes or contributions, in particular environmental, were to be created or modified, this change may be impacted on the sale price of the items offered on the website

The price of delivery costs will be indicated on the order form before validation of the order.

The "FORTE ET JOLIE" company reserves the right to modify the sale prices at any time but undertakes to invoice the articles on the basis of the prices indicated at the time of the registration of the order.

It should be noted that in the event of an incorrect price display (computer bug, input error, technical error), the Buyer shall be informed that his order, even validated, will be cancelled.


Products ordered on the website are shipped to France and abroad. Shipping will be to the address specified by "the Buyer" when ordering. Depending on the receiving country, customs fees will have to be paid at the rate of the receiving country.

Delivery is made to the address indicated by the buyer on the order form.

Shipments must be validated by providing a phone number and a valid email address corresponding to the buyer.

Delivery times and prices depend on the geographic area of delivery.

Any contingency extending the delivery time cannot be attributed to the "FORTE ET JOLIE" company and therefore cannot give rise either to damages, prosecution or cancellation of the order by the buyer.

For more information on the general conditions of sale of the carrier :


The products must be returned to FORTE ET JOLIE in perfect condition for resale. They must be intact and complete, must include all labels and packaging and must not have been worn for a long time. All products returned incomplete, worn, damaged, or soiled will not be taken back or refunded, and will be returned to you.

For all returns, please keep your return and return receipts.

As a reminder, the return costs are free for the user in parcel delivery. Returns by La Poste remain the responsibility of the user.

"FORTE ET JOLIE" will refund returned products subject to compliance with the abovementioned conditions.

The refund will be made within thirty days of receipt of the products by "FORTE ET JOLIE", by means of the payment used when ordering or by cheque, to be sent to you at the billing address.

In accordance with article L 212 - 18 of the Consumer Code, the buyer has a withdrawal period of 14 days to return the product to "FORTE ET JOLIE" in order to benefit from an exchange or a refund. . The return costs will be according to the method of returning the package.

The withdrawal period begins from the date of receipt of the package. This right of return will only be validated for products returned in perfect condition for resale. Any item returned incomplete will not be accepted.


For all stages of the order as well as for all stages subsequent to the conclusion of the contract, the company "FORTE ET JOLIE" has an obligation to achieve results.

Thus, the "FORTE ET JOLIE" company undertakes to describe precisely the products sold on the site. However, "FORTE ET JOLIE" cannot be made liable for any inconvenience or damages related to Internet use, a service breakdown, an outside intrusion or the presence of a computer virus.


The brands, logos, designs and models appearing on the website are the exclusive property of FORTE ET JOLIE.

Their use would constitute an infringement of copyright.

The modification of these documents or their use for another purpose constitutes an infringement of intellectual property law. All brands and trade names that appear on the site are the property of their respective owners.


The General Conditions of Sale are subject to French law.

In the event of litigation, an amicable solution will be sought before any legal action. Failing agreement, the competent court shall be the one closest to the defendant's residence or, if the plaintiff so wishes, the place of actual delivery of the product.

The website complies with legislation and in no case shall "FORTE ET JOLIE" give any guarantee of compliance with local legislation which would be applicable to the user, when the user accesses the website from another country.