MY ACCOUNT :
How do I create my account ?
1. Go to www.forteetjolie.re and move the mouse onto "Account" at the top right. Then click on "My Account" or "Connection".
2. Once on the login form, click on the sentence below "No account? Create one”.
3. All that remains is to fill in the fields and then click on save.
Or else go directly on this link : créez mon compte.
How do I log into my account?
Go to www.forteetjolie.re and move the mouse onto "Account" at the top right. Then click on "Connection".
Fill out the form to log in.
I forgot my password, what should I do ?
If you’ve forgot your password, click on « forgotten password ». You’ll receive a link by e-mail to change your password.
How do I know if the product I want to buy is the right size for me?
We tell you the size of our clothes on the page of each item.
If it is one size, we give you the sizes that correspond to the clothes.
We also indicate the size of our models so that you can have an idea of comparison.
If you have any hesitation about your size, visit our Size Guide.
Our clothes are from size 42 to 58, depending on the items.
What is a flash sale?
It is an article available in small quantity and at a bargain price while stocks last.
I hesitate to take certain articles in relation to my shape, how can I guide myself?
It is possible to access our advice via our Guide of body shapes.
You will find advice to bring out the best in you based on it.
How do I know my order has been accepted ?
You’ll receive a confirmation e-mail soon after ordering your items. You’ll haveyour order number, the shipping address and your package’s tracking number in the e-mail.
What are the different means of payment?
We accept the following payment methods :
- Bank card
How do secure payments work?
Thanks to PayPal, you can make payments online with peace of mind: PayPal allows you to pay without communicating your financial information to a third party. PayPal automatically encrypts your confidential data using the best technologies available on the market (SSL remote payment system - Secure Sockets Layer). PayPal ensures the confidentiality of your financial information while guaranteeing you 100% protection against unauthorized payments made from your account.
Do I need PayPal to order?
Not necessarily. PayPal only guarantees you a safe payment through their platform. However, you can still create a PayPal account if you want to finish your order even faster !
I’ve received a voucher, how can I use ?
You can use your voucher only once. All you need to do is to tick « I have a voucher » when you’ll be asked to pay for your basket. Then, simply enter the voucher code.
How can I get the student discount ?
Once you’ve created your account, click on the student icon and fill out the form to get the discount. You’ll receive a discount code which will be valid for two years.
Where do you deliver?
Products ordered on the www.forteetjolie.re website are shipped to Reunion Island, France and abroad.
Which carrier do you use?
Orders are shipped via La Poste with a tracking number and delivered with a signature.
What are the delivery rates?
Worldwide shipping is free from 80€ of purchases.
The rates for sending with a signature via La Poste Colissimo vary depending on the place of delivery and the weight of the package.
You can access the different rates here.
What are the delivery deadlines?
Packages are generally dispatched within 2 days after receipt of payment. Delivery times depend on the geographic area to be served. You can access the different deadlines here.
PRODUCT RETURN :
I want to return an item. How do I do it?
Contact us to report your return.
The products must be returned to FORTE ET JOLIE in perfect condition for resale. They must be intact and complete, must include all labels and packaging and must not have been worn for a long time. All products returned incomplete, worn, damaged, or soiled will not be taken back or refunded, and will be returned to you.
You have two options :
- return your items bought online in one of our shops under 30 days. Make sure to keep the price tag and take your order confirmation with you.
- Return your items by sending them back to us.
How do I get a refund for my order?
The refund will be made within thirty days of receipt of the products by "FORTE ET JOLIE", by means of the payment used when ordering or by a check which will be sent to you at the billing address.
How much time do I have to return my item?
The withdrawal period begins from the date of receipt of the package. This right of return will only be validated for products returned in perfect condition for resale. Any item returned incomplete will not be accepted.